Who we are

Embrace Celebrancy is operated by Debs Johnstone

Website: https://embracecelebrancy.co.uk

Email: info@embracecelebrancy.co.uk

This Privacy Policy explains how we collect, use and protect your personal information when you visit our website or contact us about celebrancy services.

What Information We Collect

We may collect the following information:

Website usage information collected through cookies and analytics tools.

Your name

Email address

Telephone number

Information provided through contact forms

Information shared during wedding, funeral, naming ceremony or other ceremony planning

Correspondence sent by email, telephone, social media or messaging services

Why We Collect Your Information

We collect personal information in order to:

  • Respond to enquiries
  • Provide quotations and information about services
  • Deliver celebrancy, MC and ceremony services
  • Manage bookings and client relationships
  • Maintain financial and accounting records
  • Improve our website and services
  • Comply with legal and regulatory obligations

Lawful Basis for Processing

We process personal information because:

  • It is necessary to take steps before entering into a contract with you;
  • It is necessary to fulfil our contract with you;
  • It is necessary to comply with legal obligations; and
  • In some circumstances, because you have given your consent.

How Long We Keep Your Information

We retain information only for as long as necessary.

Typical retention periods are:

  • General enquiries that do not become bookings: up to 12 months
  • Client records relating to ceremonies and bookings: up to 7 years after the event
  • Financial records: as required by UK tax and accounting legislation

Who We Share Your Information With

We do not sell personal information.

We may share information where necessary with:

  • Website hosting and technology providers
  • Email and communication providers
  • Payment processing providers
  • Professional advisers such as accountants
  • Legal or regulatory authorities where required by law

Any third parties are expected to handle personal information securely and in accordance with applicable data protection laws.

Cookies

This website uses cookies and similar technologies to help the website function correctly and to understand how visitors use the site.

Where required, you will be given the opportunity to accept or reject non-essential cookies.

Further information can be found in our Cookie Policy.

Your Rights

You have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of information where appropriate
  • Restrict or object to certain types of processing
  • Request a copy of your personal data

To exercise any of these rights, please contact us using the details above.

Data Protection Complaints

Please see here

If you have concerns about how your personal information has been handled, please contact us at info@embracecelebrancy.co.uk.

We will:

  • Acknowledge receipt of your complaint within 30 days;
  • Investigate the matter without undue delay;
  • Keep you informed of progress where appropriate; and
  • Provide you with a written outcome.

If you remain dissatisfied, you have the right to complain to the Information Commissioner’s Office (ICO).

Information about the ICO can be found at https://www.ico.org.uk

Changes to this Policy

We may update this Privacy Policy from time to time. Any significant changes will be published on this page.

Last updated: June 2026